fl77 Privacy Policy — Your Data, Our Responsibility

1. Introduction and Scope

fl77 is a trusted online betting and casino platform serving users in Bangladesh. We treat the protection of our users' privacy as our highest priority. This Privacy Policy describes how fl77 collects your personal information, how that information is processed, and what steps we take to keep your information secure.

This policy applies to all users of the fl77 website (fl77.cam) and all services under it. When you register on our platform, log in, or use any service, you are giving your consent to the terms set out in this privacy policy. We may update this policy from time to time — in that case, the date of the update will be changed and we will make an effort to notify you of any important changes.

2. What Information We Collect

fl77 collects only the information necessary to provide our services properly. The different types of information collected are described below:

2.1 Information You Provide

The information you provide directly includes:

• Full name and date of birth (for age verification)
• Email address and contact details
• National ID or passport number (for identity verification)
• Residential address
• Payment information (bKash, Nagad, Rocket, Upay, or bank account details)
• Password created for security (stored in encrypted form)

2.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device type
• Browser and operating system information
• Session data and login activity
• Gaming activity history and transaction records
• Information from cookies and similar tracking technologies
• Website browsing behaviour and preferences

2.3 Information Received from Third Parties

In some cases we may also collect information from third parties, such as payment processors, fraud prevention service providers, or age verification agencies. This information is used solely to verify your identity and payment details.

3. Purpose of Using Your Information

fl77 uses your personal information for the following legitimate purposes:

• Creating, managing, and securing your account
• Verifying your identity and age (services are for users aged 21 and above only)
• Processing all financial transactions including deposits and withdrawals
• Providing customer support and resolving complaints
• Preventing fraud, money laundering, and other unlawful activities
• Enforcing responsible gaming policies and supporting problem gamblers
• Improving our services and developing new features
• Sending promotional offers and updates with your consent
• Fulfilling legal obligations

4. Sharing and Disclosure of Information

fl77 may share your personal information with third parties in the limited circumstances described below:

4.1 Service Provider Partners

We work with trusted third-party organisations for payment processing (bKash, Nagad, Rocket, Upay, bank transfers), identity verification, and technical infrastructure management. These partners receive information only for specific tasks and are bound by strict confidentiality agreements.

4.2 Legal Requirements

If there is a legal obligation or we receive a government or judicial order, we may share the necessary information with the relevant authorities. In such cases we will make every effort to protect your interests within the limits of the law.

4.3 Fraud Prevention

To protect the security of the platform and the interests of all users, we may be required to share relevant information with investigative agencies if fraud or money laundering is suspected.

5. Data Security Measures

fl77 applies industry-standard technical and organisational measures to ensure the security of your information:

• SSL Encryption: All data transmission on our website is secured with SSL/TLS encryption.
• Encrypted Storage: Sensitive information such as passwords and payment details is stored in encrypted form.
• Access Controls: Only authorised personnel have access to the information they need.
• Regular Security Audits: Our systems undergo regular security testing.
• Two-Factor Authentication: A two-step verification system for account security.
• Firewall Protection: Advanced firewall technology is used to prevent unauthorised access.

Please note, however, that no method on the internet is one hundred percent secure. We therefore ask you to keep your account password confidential and to contact us immediately if you notice any suspicious activity.

6. Cookie Policy

The fl77 website uses cookies and similar technologies. Cookies are small text files stored on your device that help us improve your browsing experience.

6.1 Cookies We Use

• Essential Cookies: Required for the basic functioning of the website, such as maintaining login sessions.
• Functional Cookies: For remembering your preferences and settings.
• Analytics Cookies: For understanding user behaviour in order to improve the quality of our services.

You can disable cookies by going into your browser settings. However, disabling certain cookies may cause some website functions to not work properly.

7. Data Retention Period

fl77 retains your personal information for as long as necessary to provide services or to meet legal obligations. General guidelines are given below:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period as required by legal obligations.
• Transaction Records: Financial transaction records may be retained for an extended period for audit and legal purposes.
• Communication Records: Records of communications with customer service are retained for the purpose of issue resolution and quality control.

8. Your Rights

As a user of fl77, you have the following rights regarding your own personal information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: You may request that any inaccuracies in your information be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted.
• Right to Restrict Processing: In certain cases you may request that processing of your information be limited.
• Right to Object: You may object to specific uses of your information.
• Right to Data Portability: In certain circumstances you may request a copy of your information or its transfer.

To exercise these rights, contact our support team. Some requests may not be possible to fulfil due to legal obligations or core service requirements.

9. Privacy of Minors

fl77's services are for users aged 21 and above only. We do not knowingly collect information from minors. If we become aware that a minor is using our services or that we hold their information, we will immediately close that account and delete the relevant information.

If you become aware that a child or minor is using our platform, please contact us.

10. Third-Party Links and Services

fl77's services may include connections to third-party payment gateways such as bKash, Nagad, Rocket, and Upay. These third parties have their own privacy policies and the processing of your information on their platforms is governed by their own policies. fl77 is not responsible for the data protection practices of these third parties.

We work with trusted and established game software providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Microgaming, NetEnt, and Ezugi. Information shared with these providers is strictly limited to what is necessary for service delivery.

11. Policy Changes and Updates

fl77 reserves the right to revise this privacy policy periodically. For any significant changes we will make an effort to notify you by email or by a notice on the platform. The "Last Updated" date at the top of the policy will change with each update.

Continuing to use our services after a change has been made will be considered as your agreement to the new policy. We recommend that you review this page regularly.

12. Contact and Complaints

For any questions, requests, or complaints regarding your privacy, please contact our support team. We are always here for you: